Refund policy
🔁 Return and Refund Policy
At PrimeWhiskerCo, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect item, we are here to help.
📅 Return Window
We offer a 7-day return period from the date of delivery for eligible items.
📦 Eligible Returns
Returns are accepted only for items that are:
• Damaged upon arrival
• Defective or faulty
• Incorrect item received
To qualify for a return, the item must:
• Be unused and in its original condition
• Include all original packaging
• Include proof of purchase
📧 How to Request a Return
To initiate a return request, please contact our support team at:
Please include:
• Your order number
• A description of the issue
• Clear photographs showing any damage, defect, or incorrect item received
⚠️ Return Authorization Required
Please do not return any item without first contacting us and receiving return instructions.
As we work with multiple fulfilment partners and suppliers, return addresses may vary depending on the product. Return instructions will be provided once your request has been reviewed and approved.
🚚 Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of receiving your order so we can assess the issue and arrange a suitable resolution, including a replacement or refund where applicable.
🚫 Non-Returnable Items
We do not accept returns for:
• Incorrect size selected by the customer
• Incorrect colour selected by the customer
• Change-of-mind purchases
• Sale or clearance items
• Gift cards
• Products that have been used, damaged by the customer, or returned without original packaging
🔄 Exchanges
We only offer exchanges or replacements for items that arrive damaged, defective, or incorrect.
💸 Refunds
Once your return request is approved and the returned item has been received and inspected (where applicable), we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
⏳ Refund Processing Time
Refunds are typically processed within 5–10 business days after approval. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us for assistance.
📧 Contact Us
For any questions regarding returns or refunds, please contact:
We aim to respond within 24–48 business hours.
