Shipping policy
📦 Shipping Information
At PrimeWhiskerCo, we are committed to delivering your pet products safely and efficiently throughout South Africa. We strive to provide a smooth and reliable shopping experience from the moment you place your order until it arrives at your doorstep.
🇿🇦 Shipping Coverage
We currently ship nationwide within South Africa.
🚚 Delivery Time
• Processing Time: 1–3 business days (Monday–Friday)
• Estimated Delivery Time: 5–10 business days after dispatch
Delivery times may vary depending on your location and courier service availability. Most orders arrive within the estimated timeframe.
⏰ Order Cut-Off Time
Orders placed before 15:00 (3:00 PM) SAST on business days will begin processing the same day. Orders placed after this time, on weekends, or on public holidays will be processed on the next business day.
💰 Shipping Costs
We offer FREE nationwide shipping on all orders within South Africa. No minimum order value is required.
📦 Order Tracking
Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor your shipment's progress and estimated delivery date.
⚠️ Delivery Delays
While we work hard to meet all delivery estimates, delays may occasionally occur due to factors beyond our control, including courier disruptions, severe weather conditions, public holidays, high-demand periods, or remote delivery locations.
📭 Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will work directly with the courier to investigate the issue and assist in resolving it as quickly as possible.
📧 Customer Support
If you have any questions regarding shipping, delivery, or tracking information, please contact us at:
We aim to respond to all enquiries within 24–48 business hours.
Thank you for choosing PrimeWhiskerCo. We appreciate your trust and look forward to serving you and your pets.
